Shipping Policy

At Apex Pallet Liquidation, we are committed to providing customers throughout the United States with a smooth, reliable, and transparent shipping experience. Please review our shipping policy for information about order processing, delivery estimates, tracking, and shipping-related issues.

1. Order Processing

  • Processing Time: 1–3 business days (Monday–Friday).

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing may take longer due to payment verification, incomplete shipping details, or high order volumes.

  • If a significant delay occurs, our team will notify you by email.

Order Cut-Off Time: 12:00 PM Eastern Time (ET). Orders placed after the cut-off time may begin processing on the next business day.

2. Shipping & Delivery

We currently offer shipping throughout the United States.

Destination Estimated Transit Time Shipping Cost
United States (All States) 3–8 business days FREE

Estimated Total Delivery Time: 4–11 business days, including order processing and transit time.

Delivery estimates are not guaranteed and may vary depending on your location, carrier operations, weather conditions, and other unforeseen circumstances.

3. Shipping Carriers

To ensure reliable delivery, we work with established shipping carriers, which may include:

  • USPS

  • UPS

  • FedEx

The carrier selected for your order depends on your delivery address, package dimensions, weight, and shipping requirements.

Eligible shipments include tracking information so you can monitor your package during transit.

4. Order Tracking & Tracking Update Time

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and tracking link, when available.

Order tracking timeline:

  • Within 24 hours after shipment: Your tracking details are typically sent by email.

  • Within 24–48 hours after shipment: Tracking information may begin appearing in the carrier’s tracking system.

  • After the initial update: Tracking information will be updated as the carrier scans and processes your package throughout transit.

If your tracking number shows no updates after 48 hours, please check again later or contact our customer support team for assistance.

Please note that tracking updates may take longer during weekends, public holidays, or periods of high shipping volume.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Email: sales@apexpalletliquidation.com

Cancellation requests are not guaranteed once an order has entered processing or fulfillment. If your order has already shipped, you must follow our return policy.

6. Shipping Issues

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier for assistance. You may also contact our support team for further guidance.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout. We cannot guarantee recovery or redelivery of packages sent to an incorrect or incomplete address.

Delivery Delays and Exceptions

Delivery may be delayed because of:

  • Severe weather conditions

  • Natural disasters

  • Carrier service disruptions

  • High shipping volumes

  • Remote delivery locations

  • Other circumstances beyond our control

We appreciate your patience and understanding when unexpected delays occur.

7. Shipping Address Changes

If you need to change your shipping address, contact us immediately at sales@apexpalletliquidation.com.

Address changes are subject to order status and carrier restrictions. Once an order has shipped, we may be unable to modify the address or reroute the package.

8. Undeliverable Packages

Packages returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or refusal of delivery may be subject to additional shipping charges for reshipment. Depending on the circumstances, the order may instead be canceled in accordance with our applicable policies.

9. Holiday Shipping Delays

During peak shopping periods, including Thanksgiving, Black Friday, Christmas, and New Year, carriers may experience longer processing and delivery times due to increased shipment volumes.

We recommend placing orders early during holiday seasons to help reduce the risk of delays.

10. Contact Us

If you have questions about shipping, order tracking, delivery delays, or an existing order, please contact our customer support team.

Apex Pallet Liquidation

Address: 427 Iroquois Ave, Prudenville, MI 48651, United States

Phone: +1 (202) 207-6114

Email: sales@apexpalletliquidation.com

Monday – Friday, 5:00 AM – 12:00 PM (GMT)