Return & Refund Policy

At Apex Pallet Liquidation, customer satisfaction is important to us. Our Return & Refund Policy explains how to request a return, the conditions for eligibility, and how refunds and exchanges are processed.

1. Return Eligibility

We accept eligible return requests within 30 days of the delivery date, subject to the following conditions:

  • Items must be unused, unopened, and in their original packaging.

  • All original accessories, labels, and included components must be returned.

  • Products must be in the same condition as received.

  • Proof of purchase or a valid order number is required.

The following items are generally not eligible for return:

  • Used or opened products.

  • Clearance or final sale items.

  • Customized or personalized products.

  • Items damaged through customer misuse.

Please review individual product descriptions for any additional return restrictions.

2. How to Request a Return

To initiate a return, contact our customer support team using the information provided below.

Email: sales@apexpalletliquidation.com
Phone: +1 (202) 207-6114

Please include the following information in your request:

  • Your order number.

  • The product name and details.

  • The reason for the return.

  • Clear photos or videos if the item is damaged, defective, or incorrect.

Our team will review your request and, if approved, provide return instructions and the appropriate return shipping details.

Please do not send products back before receiving return authorization and instructions from our team.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is necessary because an item arrived damaged, defective, or incorrect.

We recommend using a shipping service that provides tracking and keeping your shipping receipt until the return process is complete.

Apex Pallet Liquidation cannot guarantee reimbursement for return shipments that are lost in transit without valid tracking information.

4. Return & Refund Timeline

  • Return window: Within 30 days of delivery.

  • Refund processing: Within 10 business days after refund approval.

  • Restocking fee: None.

  • Return method: By mail.

  • Return shipping costs: Paid by the customer unless the item is damaged, defective, or incorrect.

  • Refund currency: USD (United States Dollars).

5. Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or declined.

If approved, your refund will be processed within 10 business days and issued to your original payment method.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

6. Partial Refunds

In certain circumstances, a partial refund may be considered if:

  • An item has been returned with damage caused by customer handling.

  • Original accessories or components are missing.

  • The product is not returned in its original condition.

Any applicable adjustment will be reviewed based on the condition of the returned item and communicated to the customer.

7. Non-Refundable Items and Charges

The following are generally not eligible for refunds:

  • Original shipping charges, where applicable.

  • Gift cards.

  • Clearance or final sale products.

  • Products damaged after delivery due to customer misuse.

Exceptions may apply where required by applicable law or where the issue resulted from our error.

8. Late or Missing Refunds

If you have not received your refund after receiving confirmation that it has been processed, please follow these steps:

  1. Check your bank account or payment account.

  2. Contact your credit card issuer or payment provider to ask whether the refund is pending.

  3. Allow additional processing time for the refund to appear.

If you have completed these steps and still have not received your refund, contact us for assistance.

Email: sales@apexpalletliquidation.com
Phone: +1 (202) 207-6114

9. Exchanges

We offer exchanges for items that arrive damaged, defective, or incorrect, subject to product availability and approval.

If you need an exchange, contact our support team with your order number, product details, and a description of the issue. Our team will explain the available options and provide the necessary instructions.

Email: sales@apexpalletliquidation.com
Phone: +1 (202) 207-6114

10. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue, provide:

  • Your order number.

  • A description of the problem.

  • Clear photos or videos showing the damage, defect, or incorrect item.

Our team will review your request and determine an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.

11. Contact Us

If you have questions about returns, refunds, exchanges, or the status of a return request, please contact our customer support team.

Apex Pallet Liquidation

Address: 427 Iroquois Ave, Prudenville, MI 48651, United States

Phone: +1 (202) 207-6114

Email: sales@apexpalletliquidation.com

Customer Support Hours: Monday – Friday, 9:00 AM – 12:00 PM (GMT)